About Shopping
FAQs
Who are we?
Thangka Store is an online shop that offers authentic Tibetan and Nepalese Thangka artwork and handmade crafts.
Why choose us?
- Over 20 years of experience in the Thangka art industry. Each product is carefully selected to meet the highest standards of craftsmanship and authenticity.
- 5/5 customer satisfaction rating – Our customers trust the exceptional products and services we provide.
- Free and fast shipping – All our products are shipped for free within the U.S., ensuring your order arrives safely and on time.
- Best price guarantee – We offer excellent value for high-quality handcrafted items, ensuring the best prices without compromising on quality.
- 24/7 customer support – We are always available via email and live chat to assist you, ensuring the best shopping experience.
Where are you located?
Our headquarters are in Hong Kong, and we have multiple warehouses and customer service centers in the United States.
Where do you ship your products from?
All the products we sell are shipped directly from our U.S.-based warehouses to ensure fast and secure delivery. Our trusted courier partners handle the direct delivery to your doorstep.
How can I track my order?
- Email: Once your order is successfully placed, you will immediately receive a confirmation email. The confirmation email will be sent to the email address you used to place your order. Then, once your item is shipped, you will receive a shipping notification email.
- Order Inquiry: You can track your order using your order number and email address or the tracking number provided. Simply enter the relevant details on our tracking page for real-time updates on your shipment.
What is your return policy?
Customer satisfaction is our top priority. If you are not satisfied with your purchase, you can return it via courier service within 30 days of delivery. Any unworn, undamaged items are eligible for a full refund. The item must be in its original condition and undamaged.
What payment methods do you accept?
We accept payments via Visa, Mastercard, or American Express, as well as PayPal, Discover, JCB, Diners Club, Shop Pay, Google Pay, Apple Pay, Bancontact, and iDEAL. We do not accept bank checks, wire transfers, or cash payments.
How can I contact customer support?
If you have any other questions or need assistance, feel free to contact us via email at hello@thangka.art or through the "Contact Us" page on our website. We are always here to help, ensuring you have a seamless experience.